LOT Polish Airlines Gives Long-Haul Business Class a Polish Makeover, From Skincare Rituals to Bolesławiec Tableware
New amenity kits, a three-step skincare ritual, upgraded headphones and hand-painted pottery mark one of the most detailed premium-cabin refreshes we have seen from a European flag carrier this year.
Key takeaways
- LOT Polish Airlines is rolling out redesigned Business Class amenity kits in navy blue or copper, developed with Polish cosmetics house Phenomé.
- A new three-step HDRÈY skincare ritual, ergonomic headphones and hand-painted Bolesławiec pottery are all launching across long-haul routes this August.
- The tableware, first tested on Tokyo flights, is now serving Far East-inspired meals on the Warsaw-Seoul and Wrocław-Seoul services.
- The refresh leans on feedback from LOT's own Insight passenger research panel, a sign carriers are formalizing how they collect cabin-experience data.
Figures reflect LOT Polish Airlines' announced August 2026 Business Class refresh, per Future Travel Experience and PAX International reporting.
A cabin refresh built from the ground up
LOT Polish Airlines has unveiled one of the more layered Business Class refreshes of the year, touching nearly every physical touchpoint a long-haul traveler encounters between boarding and landing. Rather than a single headline upgrade, the Polish flag carrier is stacking several smaller changes, amenity kits, skincare, headphones and tableware, into what it is billing as one consistent cabin identity built around homegrown Polish brands.
The centerpiece is a redesigned amenity kit available in navy blue or copper, produced in continued partnership with Polish cosmetics label Phenomé. The refreshed kit adds a facial mist and under-eye patches to the existing face cream and lip balm, with updated packaging across the board. For six months starting in August, kits will also include a Woody Forest deodorant from Polish grooming brand Maroko Produkt.
It is the kind of granular, ingredient-level detail that premium travelers have started to expect, and increasingly notice when it is missing. A kit that feels curated rather than generic has become a quiet differentiator among long-haul carriers competing for the same corporate and leisure premium traveler.
Skincare enters the cabin service script
Perhaps the most distinctive piece of the refresh is a new three-step regimen built with HDRÈY, a premium Polish cosmetics brand, launching in August across all long-haul Business Class flights for a planned twelve-month run. The routine includes a micellar water, a hydrogel face mask and a serum, aimed squarely at the dry cabin air and skin fatigue that long-haul flyers know well.
Selected items from the collaboration will also be sold through LOT's own retail channel, extending the partnership beyond the cabin itself. It is a small but telling move: airlines are increasingly treating premium amenities as retail-adjacent products, not just onboard perks, turning a comfort touch into a standalone brand extension.
LOT is pairing the skincare rollout with new ergonomic Business Class headphones featuring softer ear pads, with active noise cancellation planned to follow as the carrier's fleet modernization progresses. Packaging for the new headphones swaps plastic for paper, and Premium Economy and Economy cabins are getting refreshed models of their own.
Bolesławiec pottery finds a new route network
LOT's most visually distinctive addition may be its tableware. Hand-painted pottery from Manufaktura in Bolesławiec, a Polish ceramics tradition dating back centuries, was first introduced on the carrier's Tokyo flights and has now expanded, effective July 1, to Business Class service on the Warsaw-Seoul and Wroclaw-Seoul routes in both directions. The pottery carries Far East-inspired meals designed to complement the destination, with select tableware pieces also appearing in Premium Economy.
Izabela Leszczyńska, LOT's Director of Product Development and Customer Experience Office, said the goal behind the rollout was cohesion rather than novelty for its own sake, describing the intent to create "a consistent and refined whole" across the new products. That framing matters: airlines have long treated cabin amenities as a scattered collection of one-off upgrades, and a carrier explicitly designing them as a single experience is still the exception rather than the rule.
LOT has said the amenity kit changes were shaped in part by feedback gathered through its LOT Insight passenger research panel, a detail that points to a broader industry shift toward structured, ongoing traveler feedback loops rather than one-time surveys ahead of a cabin redesign.
What it signals for premium travelers
None of these individual pieces, a nicer kit, a skincare ritual, new headphones, would be remarkable alone. Together, they represent a mid-tier European flag carrier investing meaningfully in the softer, sensory side of premium travel at a moment when seat hardware upgrades dominate most airline headlines. For travelers choosing between carriers on routes where seat products are broadly comparable, these details increasingly tip the decision.
It also reflects a wider trend Primaris Airlines has tracked across 2026: premium cabins competing less on space alone and more on the full sensory experience, from what a kit feels like in your hand to what the meal is served on. Expect more carriers to formalize these smaller comfort touches into named, dated program rollouts rather than quiet, unannounced swaps. Whichever carrier you ultimately book, that same instinct, sweating the sensory details on a long flight, is exactly what Primaris Airlines builds its own premium cabin around. Fly with us and feel the difference in the small things.
5 Touches Defining LOT's New Business Class Experience
Here is what changes for LOT Business Class passengers as the rollout takes effect this August.
- Redesigned amenity kits: New navy blue or copper kits from Phenomé add a facial mist and under-eye patches alongside refreshed face cream and lip balm packaging.
- HDRÈY skincare ritual: A three-step micellar water, hydrogel mask and serum routine launches fleet-wide on long-haul Business Class for a 12-month run.
- Maroko Produkt deodorant: Woody Forest deodorant joins amenity kits for a six-month stretch starting in August.
- Ergonomic headphones: New Business Class headphones bring softer ear pads and paper packaging, with active noise cancellation planned as retrofits continue.
- Bolesławiec tableware: Hand-painted Polish pottery, first used on Tokyo flights, now serves Far East-inspired meals on Warsaw-Seoul and Wroclaw-Seoul routes.
- Passenger-panel input: Updates were shaped using feedback from LOT's own Insight research panel rather than a one-off pre-launch survey.
Frequently Asked Questions
When does LOT Polish Airlines' new Business Class refresh take effect?
The amenity kit, skincare, and headphone updates roll out starting in August 2026, while the Bolesławiec tableware expansion to the Seoul routes took effect July 1, 2026.
Which routes get the new hand-painted tableware?
Warsaw-Seoul and Wroclaw-Seoul Business Class services in both directions now use Manufaktura's Bolesławiec pottery, following its earlier debut on LOT's Tokyo flights.
What is included in the new skincare ritual?
A three-step routine developed with Polish brand HDRÈY: a micellar water, a hydrogel face mask and a serum, aimed at combating dry cabin air on long-haul flights.
Can passengers buy these amenity products outside the flight?
Yes, select items from the Phenomé and HDRÈY partnerships are being made available through LOT's SHOP&MORE catalog and online store.
Sources
- LOT Polish Airlines enhances Business Class experience with new onboard products and partnerships — Future Travel Experience
- LOT Polish Airlines refreshes long-haul Business Class experience with Polish brands — PAX International